# Anti-virus, false positive FAQs ## Common questions regarding safety ### Bat installation file flagged by browsers and Windows While downloading the .bat installation file for JaxCore, most, if not all, browsers may flag the .bat file as malicious and prevent you from downloading it. This false positive occurs because JaxCore's website is an “unknown provider” as per the browser and thus, the file is deemed insecure or unsafe. You may also encounter a similar problem when attempting to run the file after it has been downloaded. Windows Smart Screen prevents you from running the file and attempts to warn you that it may be unsafe. The reason is the same as before: The file was obtained from an unknown source. However, you can rest assured that the .bat file is completely safe. ### JaxCore being flagged by VirusTotal The installation package may trigger a false positive alert in your antivirus program. This is due to the `.exe` files stored in the package, which is required to automate parts of the program. The program being flagged is usually done through heuristic analysis, not via a database of known viruses. That means that the antivirus program thinks that due to the nature of the code in this application, it likely may be a virus, a program that the user does not really mean to run. Also, the source code is always available [here](https://github.com/Jax-Core/JaxCore), so you have all the tools necessary to make an informed decision. ### Installed JaxCore's files being flagged by anti-virus Some antivirus software may occasionally flag JaxCore's files as malware, resulting in those files being quarantined the majority of the time. But, like the previous false positives, this one is also a false positive. What actually happens is that the antivirus flags the powershell processes that JaxCore requires to function properly, resulting in false positives. However, regardless of the warning or the cause of the false positive, all of JaxCore's files and JaxCore are completely safe. ## Common issues caused by anti-viruses ### Unable to install anything within Core Read [this](/getting-started/faqs/jaxcore-faqs.md#unable-to-install-anything-within-core) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://wiki.jaxcore.app/getting-started/faqs/anti-virus-false-positive-faqs.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.